Frequently Asked Questions
What is your return policy ?
We accept returns of damaged products within 10 days of receipt of your order. Returned products must have its original packaging and an uncut hang tag. Each returned item must not show any sign of use, wear and tear, marks/scratches, alterations, or any kind of damage.
How do I return my item ?
To initiate a return, please email us at firstname.lastname@example.org
Do you issue refunds for returns ?
Yes, we issue refunds for returned items to the original form of payment. Refunds are issued once we receive the returned item. If you received an item as a gift, refunds will be issued to original purchaser or if requested, store credit will be emailed to you. We are not able to offer refunds to anyone except the original purchaser and the original form of payment.
I sent in my return, but I haven’t received my refund or store credit.
Please contact us at email@example.com for assistance.
Do you offer exchanges ?
No, we do not offer exchanges.
Do you offer replacements?
We only replace items for manufacturing defects, which do not include any damage caused by normal wear and tear, misuse, improper care, negligence, accident, or transport damage, including airline damage. If you have any warranty issues, please email us at firstname.lastname@example.org.
I received the wrong product. What steps do I take to receive the correct product?
Please contact us at email@example.com to resolve the issue.