Frequently asked questions :
We want you to be happy. If for any reason we deliver a service or product that has not met your expectations, please contact us and we will be happy to investigate the situation further and resolve any issues.
>How do you ship, and what is the price?
Shipping costs vary depending on your exact location and shipping option. But unless stated otherwise all orders are Shipping for Free in the US.
>Why didn’t my shipment come in one package?
We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
>Where do you ship?
We provide international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.
>How do you ship?
We ship orders oversea by mail service.
After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country’s postal service. So please kindly contact your local post when it arrives at your country.
>How long will my order take to be delivered?
The shipping time will depend on your exact location and on the type of products you order. Some products are shipped from the US while others are shipped from abroad.
So for products shipped from the US to the US, the shipping time is few days. But for products shipped from overseas, it usually takes only 10-15 business days for shipping to the US and 15-20 business days for international shipping.
>How can I track my order?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
>Why do I have to pay extra fee to my shipping company?
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company’s policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.
>How can I pay for my order?
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
>Which currency are you using on the website?
Our products are listed in US Dollar. But our system will automatically convert it for you, don’t worry!
You didn’t find you question or your answer, feel free to contact us by filling the form below :
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